Shipping policy

This Shipping Policy explains how orders placed through adasax.shop are processed, shipped and delivered.

Our standard shipping terms are:

Standard Shipping: FREE on all orders

Estimated Delivery Time: 15–20 calendar days

For shipping or delivery questions:

Email: info@adasax.shop

1. Free Standard Shipping

adasax.shop provides free standard shipping on every order.

There is no minimum order value required to receive free standard shipping unless a different condition is expressly displayed before purchase.

Customers will not be charged an undisclosed standard shipping fee after submitting an order.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is 15–20 calendar days.

The estimate is intended to give customers a reasonable expectation of the normal total delivery period.

Unless a different timeframe is clearly stated for a particular product or agreed with the customer, customers should generally expect delivery within this estimated period.

Delivery estimates are not guaranteed appointment dates unless expressly stated otherwise.

3. Order Processing

After an order is submitted, it may undergo payment verification, fraud screening, inventory confirmation, fulfilment preparation and packaging before being transferred to a carrier.

Customers may receive an order confirmation and, where available, a shipping confirmation or tracking notification.

Processing steps form part of the overall order-fulfilment process.

4. Order Verification

For security purposes, some orders may require additional verification before dispatch.

Where reasonably necessary, we may contact the customer using the contact information supplied at checkout.

A customer should respond promptly to a legitimate verification request to avoid unnecessary delay.

We will not request sensitive payment credentials through an insecure communication method.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before submitting payment, customers should review the recipient name, street information, postcode and other relevant delivery details.

If an error is discovered after ordering, contact:

info@adasax.shop

We will attempt to update the address where reasonably possible, but an address cannot always be changed after fulfilment or dispatch has begun.

6. Shipping Confirmation

Where tracking is available, customers may receive a shipment confirmation containing tracking information.

Tracking events are normally generated by the relevant carrier and may not update immediately after dispatch.

A temporary absence of tracking activity does not necessarily mean that the parcel is lost.

7. Multiple Parcels

An order containing several products may occasionally be divided into multiple parcels because of inventory locations, package size, fulfilment arrangements or other logistical reasons.

Separate parcels may arrive on different dates.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

8. Delivery Delays

Although we aim for delivery within 15–20 calendar days, delays may occur because of circumstances such as carrier congestion, severe weather, public holidays, transport disruption, customs or border procedures, incorrect address information, security checks, extraordinary demand or other events outside reasonable control.

Where we become aware of a significant delay affecting an order, we may communicate relevant information to the customer where reasonably possible.

UK distance-selling rules require traders to give customers information concerning delivery arrangements, costs and expected timing before an order is placed.

Our delay provisions do not remove any legal remedies that may arise where goods are not delivered within an agreed or legally required period.

9. Customs and Cross-Border Fulfilment

Depending on the location of inventory and fulfilment partners, products may travel through international logistics networks before reaching a UK customer.

Customs or border procedures may occasionally affect transit times.

Any taxes, duties or charges for which the customer is responsible will be handled or disclosed as required by applicable law and checkout arrangements.

We will not intentionally impose undisclosed mandatory charges after purchase.

10. Tracking Information

Where a tracking number is provided, customers may use it to monitor shipment progress through the relevant carrier's tracking service.

Carrier tracking information is supplied by the carrier and may occasionally contain delayed scans, estimated dates or incomplete location information.

If tracking has not updated for an unusually long period, customers may contact us for assistance.

11. Parcel Marked Delivered but Not Received

If tracking states that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location, household members, reception areas, neighbours where appropriate and any safe-place information left by the carrier.

If the parcel remains missing, contact:

info@adasax.shop

We may investigate with the carrier and review available delivery evidence.

Any applicable statutory rights remain unaffected.

12. Lost Parcels

If available tracking or a carrier investigation indicates that a parcel has been lost, we will assess the appropriate remedy.

Depending on the circumstances, this may include replacement or refund.

Customers will not be required to accept loss of statutory rights merely because a third-party carrier handled delivery.

13. Damaged Parcels

If an order arrives visibly damaged, customers should contact us promptly and retain the product and packaging where reasonably possible.

Photographs may be requested where they would reasonably assist with investigation.

If the goods themselves are damaged, faulty or non-conforming, our Return and Refund Policy and applicable statutory rights will apply.

14. Incorrect Delivery

If a customer receives a product they did not order, contact:

info@adasax.shop

We will review the order and provide appropriate instructions.

Customers should not be required to pay additional shipping costs to correct an error caused by us or our fulfilment arrangements where applicable law places responsibility on us.

15. Failed Delivery Attempts

A carrier may make one or more delivery attempts or leave instructions for collection or redelivery.

Customers should follow reasonable carrier instructions.

If a parcel is returned because delivery could not be completed due solely to an incorrect address supplied by the customer or repeated failure to collect the parcel, we may contact the customer to determine an appropriate resolution.

Any additional charge will be imposed only where legally permitted and properly communicated.

16. Refused Parcels

Customers considering refusing a parcel should contact us whenever reasonably possible before doing so.

Refusal does not necessarily replace the formal cancellation or return procedures required for a particular statutory or voluntary return.

If a parcel is returned to us, we will review its status before determining the appropriate refund or next step.

17. Changing or Cancelling an Order

Customers wishing to change or cancel an order should contact info@adasax.shop as soon as possible.

We will attempt to assist before fulfilment or dispatch.

Once an order has entered fulfilment or has been shipped, we may be unable to stop the parcel.

This does not affect statutory cancellation rights that apply after delivery to qualifying purchases.

18. Delivery Estimates During Busy Periods

Public holidays, seasonal sales, unusually high demand and major transport disruptions may increase fulfilment or transit times.

We will not use general delay disclaimers to remove statutory rights or avoid responsibility where applicable law gives the customer a remedy.

19. Undeliverable Parcels

Where a carrier determines that an address is invalid, inaccessible or otherwise undeliverable, the parcel may be returned to the relevant fulfilment location.

If this occurs, customers should contact us to discuss available options.

20. Customer Responsibility

Customers should monitor order-related communications, provide accurate delivery information and notify us promptly if they identify an obvious problem with delivery.

Customers should not provide an address at which they know parcels cannot reasonably be received.

21. Our Responsibility

We are responsible for fulfilling accepted orders in accordance with our contractual and legal obligations.

Using a third-party warehouse, fulfilment provider, postal service or courier does not, by itself, remove responsibilities that applicable consumer law places on us as the trader.

22. Returns After Delivery

Shipping and returns are separate processes.

Customers wishing to return a product after delivery should follow our Return and Refund Policy and contact:

info@adasax.shop

A product should not be sent back to a shipping-origin address unless we have specifically confirmed it as the correct return address.

23. Statutory Consumer Rights

Nothing in this Shipping Policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable United Kingdom consumer law.

Where this Shipping Policy conflicts with a mandatory statutory right, the statutory right takes priority.

24. Contact Us

For questions concerning shipping, tracking, delivery delays, lost parcels or damaged shipments:

adasax.shop

Email: info@adasax.shop

Standard Shipping: Free on all orders

Estimated Delivery Time: 15–20 calendar days