Privacy policy

This Privacy Policy explains how adasax.shop collects, uses, stores, shares and otherwise processes personal information when individuals visit our website, purchase products, communicate with us or otherwise use our services.

For privacy questions, data-protection requests or complaints, contact:

Email: info@adasax.shop

We seek to handle personal information in accordance with applicable United Kingdom data-protection and privacy requirements, including the UK GDPR, Data Protection Act 2018 and applicable electronic-communications rules.

ICO guidance requires privacy information to explain matters such as purposes of processing, retention, sharing and individual rights.

1. Personal Information We May Collect

When customers interact with adasax.shop, we may collect information that they provide directly, information generated by transactions and information collected automatically through website technologies.

This may include a customer's name, email address, telephone number, billing information, delivery information, order details, products purchased, transaction information, customer-service correspondence, return information, device information, IP address, browser information and information concerning interactions with our website.

Payment-card information may be processed directly by payment providers rather than stored directly by us in complete form.

2. How We Obtain Personal Information

We may obtain personal information directly from customers when they place an order, create or use an account, subscribe to communications, contact customer service, request a return or refund or otherwise provide information through our website.

We may also receive information automatically through cookies, logs and similar technologies and from service providers involved in ecommerce, payments, security, fraud prevention, analytics, advertising, fulfilment or delivery.

3. Purposes of Processing

We may process personal information to operate the website; process and fulfil orders; accept payments; arrange shipping and delivery; communicate order updates; provide customer support; handle cancellations, returns and refunds; prevent fraud and abuse; protect website and transaction security; maintain business records; comply with legal obligations; establish, exercise or defend legal claims; improve our website and services; measure website performance; and, where lawfully permitted, provide marketing communications or personalised content.

We do not seek to use personal information in a manner that is incompatible with the purposes for which it was collected unless a lawful basis permits or requires that processing.

4. Lawful Bases

Depending on the processing activity and circumstances, we may rely on performance of a contract, steps taken at an individual's request before entering into a contract, compliance with legal obligations, legitimate interests, consent or another lawful basis available under applicable data-protection law.

Where we rely on legitimate interests, we consider whether our interests are appropriate in light of the individual's rights and freedoms.

Where processing depends on consent, individuals may withdraw that consent where applicable.

5. Order Processing

When a customer places an order, we use the information necessary to administer the purchase.

This may involve processing customer identity information, delivery details, product selections, transaction details, payment-status information and communications concerning the order.

Without certain information, we may be unable to process or deliver an order.

6. Payment Processing

Payments may be handled through Shopify-supported payment technology and other payment providers.

Payment providers may independently process personal information according to their own legal obligations and privacy practices.

We seek to limit our own access to complete payment credentials where they are processed directly by authorised payment providers.

7. Shopify and Ecommerce Technology

Our online store may be powered by Shopify.

Shopify and associated technologies may process personal information to provide hosting, checkout, transaction, fraud-prevention, security and other ecommerce services.

We may also use compatible applications and service providers where reasonably necessary to operate our store.

8. Fulfilment, Logistics and Delivery

Where necessary to fulfil an order, we may share relevant information with fulfilment partners, warehouses, postal operators, couriers, logistics providers and other parties involved in delivering products.

Information shared for these purposes may include the customer's name, delivery address, telephone number, email address, order reference and parcel information.

We seek to provide only information reasonably required for fulfilment and delivery.

9. Customer Service

If a customer contacts us, we may retain and process correspondence and related information so that we can understand the request, provide assistance, maintain appropriate records and resolve disputes.

For an existing order, we may request information reasonably necessary to verify the customer's identity or locate the relevant transaction.

10. Fraud Prevention and Security

We may process information to detect, investigate and prevent suspected fraud, unauthorised transactions, abuse, security incidents and other unlawful activity.

Relevant information may be shared with payment processors, ecommerce platforms, fraud-prevention services, security providers, professional advisers or competent authorities where lawful and necessary.

11. Cookies and Similar Technologies

adasax.shop may use cookies, pixels, local-storage technologies, scripts and similar technologies.

Some technologies are necessary for functions such as shopping carts, checkout, security, authentication, network management or remembering privacy preferences.

Other technologies may support analytics, personalisation or advertising.

Under applicable UK electronic-communications rules, consent requirements can apply to non-essential cookies and similar technologies. ICO guidance states that users should have meaningful control over non-essential technologies and that consent requires a clear positive action where consent is required.

Where required, non-essential technologies will be managed through an appropriate consent mechanism.

12. Analytics

We may use analytics services to understand website traffic, visitor interactions, device characteristics and website performance.

Analytics information may be aggregated or otherwise processed to assist us in improving site functionality and customer experience.

Where analytics technology requires consent under applicable law, we will seek the required permission before using it unless a lawful exception applies.

13. Marketing Communications

Where legally permitted, we may send customers information concerning products, promotions, store news or other commercial communications.

Where consent is required, marketing will be sent only where the necessary consent has been obtained.

Customers may unsubscribe from marketing emails by using the unsubscribe mechanism contained in the communication or by contacting info@adasax.shop.

Transactional communications relating to orders, security, customer-service enquiries, legal notices or policy updates may still be sent where appropriate.

14. Sharing Personal Information

We do not intend to sell personal information in the ordinary meaning of selling customer records for cash.

We may disclose information to Shopify, payment processors, hosting and infrastructure providers, fulfilment providers, carriers, analytics providers, fraud-prevention providers, security providers, communications providers, professional advisers and public authorities where disclosure is reasonably necessary and lawful.

We may also disclose information in connection with a genuine merger, acquisition, restructuring, financing, sale of business assets or similar corporate transaction, subject to applicable data-protection requirements.

15. International Transfers

Some service providers supporting an international ecommerce website may process information outside the United Kingdom.

Where personal information is transferred internationally and applicable law requires safeguards, we seek to use recognised transfer mechanisms or other lawful protections appropriate to the transfer.

16. Data Retention

We retain personal information for no longer than reasonably necessary for the purposes for which it is processed, subject to applicable legal, accounting, tax, fraud-prevention, dispute-resolution and record-keeping requirements.

Different categories of information may therefore have different retention periods.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to lawful exceptions.

17. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, accidental loss, unlawful destruction, alteration or improper disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect passwords, devices and account credentials.

18. Individual Data-Protection Rights

Depending on the circumstances and applicable law, individuals may have rights relating to access to personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing, portability and withdrawal of consent.

The right of access allows individuals to request a copy of their personal information together with relevant supplementary information, while other UK GDPR rights apply subject to their respective legal conditions.

Requests may be sent to:

info@adasax.shop

We may request information reasonably necessary to verify identity before fulfilling a request.

19. Data-Protection Complaints

If an individual has concerns about how adasax.shop uses personal information, they may submit a data-protection complaint to:

info@adasax.shop

We will take reasonable steps to facilitate complaints, acknowledge them as required, investigate appropriately, keep the complainant informed where necessary and communicate the outcome.

The Data (Use and Access) Act 2025 introduced requirements concerning organisational data-protection complaint procedures, including acknowledging complaints within 30 days and responding without undue delay.

Individuals may also have the right to complain to the Information Commissioner's Office (ICO).

20. Children's Privacy

Our store is intended for customers who are legally capable of entering into purchases or who use the service with appropriate involvement of a parent or guardian where required.

We do not knowingly seek to collect personal information from children in circumstances where doing so would be unlawful.

Where we become aware that personal information has been collected improperly, we may take reasonable steps to delete or otherwise appropriately handle that information.

21. Automated Processing

Some ecommerce, fraud-detection, security or payment technologies may use automated processing to assess transactions or identify suspicious activity.

Where an automated decision produces legal or similarly significant effects and applicable law provides specific rights, we will respect those rights.

22. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices of independent third parties.

Customers should review the privacy information provided by the relevant third party before providing personal information to it.

23. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, technologies or legal obligations change.

The latest version will be published on adasax.shop with an updated revision date where appropriate.

Material changes will be communicated in an appropriate manner where required by law.

24. Contact Us

For privacy questions, data-protection requests or complaints:

adasax.shop

Email: info@adasax.shop